Account

Delete Your Account

How to delete in the app

Open the TOLOCA app and go to:

Settings → Privacy & Data → Delete My Account

Type DELETE to confirm. Your account is processed automatically. After deletion you are signed out and returned to the welcome screen.

Can’t access the app?

Email support@toloca.app with:

The email or phone number on your TOLOCA account
Subject: “Delete my account and associated data”

Email requests are processed within 7 business days.

What is deleted

Account credentials and login access
Client profile (name, phone, addresses, preferences)
Specialist profile, if applicable (name, bio, experience, availability)
Private data: favorites, hidden listings, blocked users
Calendar, availability settings, personal events
Notification history and device registration
Profile photos and account media currently stored by TOLOCA

If you have both Client and Specialist profiles, both are deleted. Deletion is account-wide.

What is deactivated

Active service listings are deactivated and removed from search results.

What may be retained or anonymized

Reviews you wrote may show your name as “Deleted User”
Chat messages may remain visible to the other participant
Completed transaction records may be retained with personal details removed
Reports, moderation records, and safety logs may be retained
The deletion request may be retained as an audit record

Some retained records may keep internal identifiers for audit or safety purposes, but the deleted user’s profile and authentication account are removed and no longer resolve to an active account.

Active obligations

If you have active orders, bookings, rentals, or other unresolved obligations, your account cannot be deleted until they are completed or cancelled.

Questions

Contact support@toloca.app or see our Privacy Policy.