Account
Delete Your Account
How to delete in the app
Open the TOLOCA app and go to:
Settings → Privacy & Data → Delete my account
Type DELETE to confirm. Your account is scheduled for permanent deletion in 30 days and you are signed out on all devices. You can also choose to delete it permanently right away; this cannot be undone.
Restoring your account within 30 days
During the 30 days, your account cannot be used, your listings are hidden and your public Tolocan profile is not shown. To cancel the deletion, sign in again before the deletion date and choose Restore account. Your existing account, including your Client and Tolocan profiles, is restored, and listings that were active when you requested deletion become active again.
Once permanent deletion has started, it can no longer be cancelled. A permanently deleted account cannot be restored.
Can’t access the app?
Email support@toloca.app with:
- The email or phone number on your TOLOCA account
- Subject: “Delete my account and associated data”
Our support team responds to email requests within 7 business days.
What is deleted
When permanent deletion is carried out at the end of the 30-day period, or right away if you chose immediate deletion, the following is deleted:
- Account credentials and login access
- Client profile (name, phone, addresses, preferences)
- Tolocan profile, if applicable (name, bio, experience, availability)
- Private data: favorites, hidden listings, and the list of users you blocked
- Calendar, availability settings, personal events
- Notification history and device registration
- Profile photos and listing photos
If you have both Client and Tolocan profiles, both are deleted. Deletion is account-wide.
What is deactivated
Your listings are deactivated and removed from search results.
What may be retained or anonymized
- Reviews you wrote are shown as “Deleted User” with your profile photo removed; the review text, rating, and review photos remain
- Chat messages remain visible to the other participant; your name and photo are removed
- Completed transaction records may be retained with personal details removed
- Handover and return photos from rentals are retained as rental evidence
- Reports, blocks placed on your account (with your name and photo removed), moderation records, and safety logs may be retained
- The deletion request may be retained as an audit record
Some retained records may keep internal identifiers for audit or safety purposes, but the deleted user’s profile and authentication account are removed and no longer resolve to an active account.
Active obligations
If you have active orders, bookings, rentals, or other unresolved obligations, your account cannot be deleted until they are completed or cancelled.
Questions
Contact support@toloca.app or see our Privacy Policy.